Are refills available?
We do not offer refills for two reasons. First, after using one bottle of fragrance the sticks are completely saturated and will not wick additional bottles. Second, pouring a new bottle of fragrance into an old bottle may alter the fragrance.
Why doesn't my diffuser smell as strong as it used to? Have you changed the formula?
Our formulas have not changed. What has happened is a common occurrence: your nose has grown accustomed to the fragrance and therefore you don't notice it as much. To avoid this, we recommend alternating fragrances.
I just set up my new diffuser and all I smell is alcohol. Is this normal?
When you initially set up your diffuser, it will smell a bit like alcohol for a day or two as some of the alcohol in the fragrance evaporates into the air. After a couple of days, the alcohol smell will dissipate and the diffuser's fragrance will be much more apparent.
Why are some fragrances stronger than others?
Our solution of alcohol and essential oils is the same for all of our fragrances. However, essential oils each have a different level of intensity and depending on the combination, will vary from one fragrance to another.
Why does the rate of evaporation vary from bottle to bottle?
Different air conditions will affect the rate at which the reed diffusers evaporate. Dry climates, heated spaces, air conditioning and air purifiers can all increase the rate of evaporation whereas more humid conditions might cause the fragrance to last longer. Flipping the sticks often will also affect the rate of evaporation.
Can a bottle be closed and then reopened at a later date?
Yes, closing the bottle for later use is fine. Just make sure to keep both caps and the boxes for easy storage.
What are the fragrances made of?
Our fragrances are a combination of alcohol and essential oils. Like any other product containing alcohol, should the fragrance come into contact with your eyes or mouth, flush with water immediately.
How do the diffusers work?
Due to the alcohol content in the diffusers, the fragrance evaporates into the air via the porous reed sticks. Flipping the sticks controls the amount of fragrance in your space.
Can the fragrances be used as a perfume?
Yes, essentially our fragrances are the same as perfume and can safely be used on the body. We do suggest you test a small amount on your skin before doing so.
How are the diffusers assembled?
Simply remove the closed wood cap and replace with open wood cap by screwing firmly onto the bottle. Insert all of the sticks inside the bottle and flip initially to saturate, then as needed for desired intensity. Use care when handling the diffusers near an open flame or finished surfaces. The fragrance is flammable and can remove the finish from furniture.
How long will the diffusers last?
The 16 oz. diffuser will last 4-6 months, the 8 oz. diffuser will last 2-3 months and the 2 oz. Alora To Go diffuser will last 3-6 weeks.
Why does the color of the fragrance vary from bottle to bottle?
The essential oils in our fragrances naturally darken with time. This will occur in both opened and unopened bottles. Both heat and sunlight will increase darkening, and if excessive, may alter the fragrance.
What is the shelf life?
We encourage you to use unopened bottles of fragrances within three years.
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