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FREE SHIPPING ON ORDERS OVER $150!

Thank you for shopping at aloraambiance.com. If you have any questions or need further assistance, please call us at 800-895-6490 Monday - Thursday between 8:00am - 3:00pm CST or email us at customerservice@aloraambiance.com.

For wholesale inquiries, please email annie@aloraambiance.com.



SHIPPING

All orders are shipped via UPS Ground and take 4-5 business days for delivery. Alora Ambiance products are considered hazardous goods and therefore air shipments are not possible. We are unable to ship to Alaska, Hawaii, Canada, Mexico, Puerto Rico or the USVI.


Please note: UPS does not deliver to PO Boxes, Army Post Offices (APO) and Fleet Post Offices (FPO). If you order ONLY our sample vial kits, we can ship to PO, APO and FPO boxes because we send these via US Mail. All orders are shipped via UPS Ground and take 4-5 business days for delivery. Alora Ambiance products are considered hazardous goods and therefore air shipments are not possible. We are unable to ship to Alaska, Hawaii, Canada, Mexico, Puerto Rico or the USVI.



ORDER PROCESSING

We accept Visa, MasterCard, and American Express. For security reasons, your billing name and address must match that of the credit card used for payment.

All purchases made at www.aloraambiance.com are passed through a secure server so your credit card information is protected.

All orders are shipped within 48 hours unless otherwise noted. We ship Monday - Thursday until 2pm CST. Any orders placed between Friday - Sunday will be processed the following Monday.

If there should be any delay in shipment or if products are temporarily out of stock, we will notify you via email or telephone.

After placing your order, you will receive an email confirmation of your order. Once the order is shipped, you will receive another email containing tracking information from UPS.

RETURN POLICY

If your order arrives broken or damaged, please contact us immediately and we will send replacements or issue a credit. Please have your order number ready.

Returns for credit (less shipping) are accepted within 15 days of purchase and must include a copy of the invoice. WITHOUT EXCEPTION, WE DO NOT ACCEPT RETURNS ON USED OR OPENED ITEMS.

If you need to return merchandise, please call us at 800-895-6490 or email us at customerservice@aloraambiance.com explaining what items you would like to return. Once we approve your request, we will provide you with a Return Authorization Number. You may then send us the unopened and unused merchandise along with your Return Authorization Number. Once we receive the returned merchandise, we will credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to an Alora Ambiance error. Please do not use US Mail to send back products, they will not ship hazardous materials and by using UPS or FedEx you are able to track the shipment.

GIFT CARDS

If you are sending our Alora Ambiance products as a gift, we offer gift cards so that you can include a short message for the recipient. Simply enter your message in the gift card box at check out and we will include it on a card with your order.

SAMPLES

Individual Alora Ambiance vial samples can be purchased for $2 each. Sample vial kits including all Alora Ambiance fragrances can be purchased for $25.

SALES TAX

Alora Ambiance is required by law to collect sales tax on orders shipped to Minnesota.



PRIVACY

Alora Ambiance is dedicated to protecting your data privacy and safety. We want to be completely transparent about how we use it - this policy explains what data we collect about you, why and how we use it, as well as how we share and manage your information. It also outlines your choices and rights regarding this data, so please read it carefully to be fully informed.

WHAT INFORMATION WE COLLECT AND WHY

When you shop on aloraambiance.com, we will ask for the following information. This information is necessary to collect payment, process and ship your order, and to communicate with you about the status of your order.

  • Email address
  • Name
  • Shipping & Billing Address
  • Phone number
  • Payment details

You have the option during checkout to create an account with aloraambiance.com. If you choose to create an account, we will create a profile containing your order history and stored addresses for easy access. All your order history is stored within our system, so creating an account simply provides you with access to that information.

When you sign up for our email newsletter, we will ask for your email address.

You can choose to stop receiving Alora Ambiance emails at any time, by clicking "unsubscribe" in any Alora Ambiance marketing email.

When you contact our Customer Service team via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance. We may also ask for your feedback in shopping or communicating with us to improve our services.

When you visit aloraambiance.com, the following technical information will be collected, to protect your data and our website. We also use this information to improve your shopping experience, the products, and the services provided.

  • IP address
  • Your browser type
  • Your operation system
  • Your browse behavior on our website, such as product pages visited
  • Shopping behavior on our website, utilized for delivery of re-marketing and promotional offers

We also use cookies for a variety of reasons, most importantly to distinguish you from other users of our website and to help us compile aggregate statistics about the usage of our website. We also use cookies to help us provide you with a positive experience when you browse our website, help improve our content, and to personalize your visit.

ADS ON OTHER SITES

If you choose to give other sites your data (such as Google or Facebook) their rules apply to that data, not ours. We do purchase ads on these sites, so if you have provided them with your data, then you will likely see our ads on these sites. If you do not wish to see these ads, you will have to contact the other sites directly.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about new products, promotions, or other updates.

We may share your data within the Alora Ambiance. We may also share it with others who help us serve you. We will share your data with required companies to help us process payments, send communications, fulfill orders, or provide us or you with services while shopping with us. These companies are required by law to protect your data and cannot use your data except for helping us provide you with products and services or as allowed by privacy law and our contracts.

HOW WE GET YOUR CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

We reserve the right to modify this privacy policy at any time, so please review it frequently. We will post any change to this page. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. The last update to this policy was May 25, 2018.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at customerservice@aloraambiance.com, by phone at 612-378-0470, or by mail at:

Alora Ambiance

Privacy Compliance Officer

3338 University Avenue, Minneapolis, MN 55414

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