Thank you for shopping at aloraambiance.com. If you have any questions or need further assistance, please call us at 800-895-6490 Monday thru Thursday between 8:00am - 3:00pm CST or email us at firstname.lastname@example.org.
For wholesale inquiries, please call 808-225-9517 or email email@example.com.
Questions Concerning Our Privacy Practices
What is Personal Information?
From time to time, for example, because of changes in the law or technology or the way we operate our business, we may ask your permission to use the personal information we have collected from you in new or different ways. We will do this by sending you a notice by e-mail or postal mail at the last e-mail or postal address you provided us, asking you to agree to the change. If you do not agree to the change, we may, at our discretion, delete all or some of your personal information from our databases to avoid using your information in ways to which you have not consented.
What Personal Information Do We Collect on This Site and How Do We Use It?
We collect the personal information you knowingly and voluntarily provide when you use this Site, for example, the information you provide when you purchase a product, order a gift card, or ask to be added to our mailing list.
We use the personal information you volunteer through this Site (about yourself and others) to provide the information, products and services you request and for any other purpose we identify to you in a specific Privacy Notice. For example, when you provide a shipping address, we use that information to ship the products you have purchased to that address. When you sign up to receive our e-mails, we use your contact information to send you information and offers we believe will be of interest to you.
We also use the personal information you provide (about yourself and others) for other business purposes such as customer service, fraud prevention, and providing you with information and offers we believe may be of interest to you. For example, when you purchase our products, we ask you for your email address. We use your email address to send you information about your order, and we also add your email address to our mailing list. You may ask to have your contact information removed from our mailing list at any time by notifying us in an email.
Finally, we may remove the information that identifies you personally and study the balance of the information we collect through this Site to improve our programs and services, to improve the content, functionality, navigation and usability of this Site, to better understand the needs and interests of our customers and potential customers, and to better market our programs, services and products.
A cookie is a small text file our Web server offers your browser. We use two types of cookies.
The second cookie is generated when you place an item in your "shopping bag". This cookie also contains a randomly generated unique identification number, like an ID tag, that tells us which shopping bag belongs to which computer as you and other shoppers move from page to page. All of the information you enter as you shop is recorded on our servers along with this cookie identification number. If you submit your order, our server instructs that the cookie be destroyed. However, your computer's security settings, network communication errors, and other unforeseen circumstances may allow this cookie to persist on your computer until it expires. To learn how we use the information you provide when you purchase products on our Site, please click here. The cookie remains on your computer's hard drive until you delete it or until it expires.
If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our Site. Although you are not required to accept our cookies when you visit this Site, if you set your browser to reject cookies, you will not be able to purchase products online, because we will be unable to track your shopping bag.
Does Alora Ambiance Share My Personal Information?
Service Providers: We may share personal information collected through this Site with companies and organizations that perform services on our behalf, for example, companies that provide support services to us (such as credit card processing services, data storage services, and web hosting services) or that help us market our products and services (such as third-party e-mail marketing companies). These third parties are required by contract to use the personal information we share with them only to perform services on our behalf and to treat your personal information as strictly confidential.
Protection of Our Site and Others: We may disclose personal information you provide through this Site when we, in good faith, believe disclosure is appropriate to comply with the law (or a court order or subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our Site Terms and Conditions and other agreements; or to protect the rights, property or safety of Alora Ambiance, our users or others; and to protect your vital interests.
How Does Alora Ambiance Protect Personal Information?
We take reasonable precautions to provide a level of security appropriate to the sensitivity of the personal information we collect. For example, our Site uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. For your protection, we use your full credit card number only to process your transaction; only the last four digits are stored in our permanent records.
Although we use reasonable measures to help protect your personal information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases.
Links to and from Other Web Sites
The Site is not directed nor targeted to children under the age of 13. We do not use the Site to knowingly solicit data from or market to children under the age of 13. If you are under the age of 13, do not provide us with any personal information. If we learn that someone under 13 has provided personally identifiable information to this Site, we will use reasonable efforts to remove such information from our databases.
All orders are shipped via UPS Ground and take 4-5 business days for delivery. Alora Ambiance products are considered hazardous materials due to the alcohol in our fragrances and therefore air shipments are not possible. Therefore we currently are unable to ship to Alaska, Hawaii, Mexico, Puerto Rico or United States Virgin Islands.
Please note: UPS does not deliver to PO Boxes, Army Post Offices (APO) and Fleet Post Offices (FPO). If you order ONLY our sample vial kits, we can ship to PO, APO and FPO boxes because we send these via US Mail.
Canada is the only international location we are able to ship to at this time. These orders are shipped via UPS Standard Ground Service. Shipments to these locations must clear customs inspection and may be subject to additional duties and/or taxes over which Alora Ambiance has no control and which will be the responsibility of the buyer. For more information on additional charges, please call 1-800-263-8125 and select option 3.
We accept Visa, MasterCard and American Express. For security reasons, your billing name and address must match that of the credit card used for payment.
All purchases made at www.aloraambiance.com are passed through a secure server so your credit card information is protected.
All orders are shipped within 48 hours unless otherwise noted. We ship Monday - Thursday until 2pm CST, any orders placed Friday - Sunday will be processed the following Monday.
If there should be any delay in shipment or if products are temporarily out of stock, we will notify you immediately via email or telephone.
After placing your order, you will receive an email confirmation including a copy of your invoice. Once the order is shipped, you will receive an email containing tracking information from UPS.
If your order arrives broken or damaged, please contact us immediately and we will send replacements or issue a credit. Please have your order number ready.
Returns for credit (less shipping) are accepted within 15 days of purchase and must include a copy of the invoice. WITHOUT EXCEPTION, WE DO NOT ACCEPT RETURNS ON USED OR OPENED ITEMS.
If you need to return merchandise, please call us at 800-895-6490 or email us at firstname.lastname@example.org explaining what items you would like to return. Once we approve your request, we will provide you with a Return Authorization Number. You may then send us the unopened and unused merchandise along with your Return Authorization Number. Once we receive the returned merchandise, we will credit the original credit card used for purchase. Shipping costs are not refunded unless the return is due to an Alora Ambiance error. Please do not use US Mail to send back products, they will not ship hazardous materials and by using UPS or FedEx you are able to track the shipment.
If you are sending our Alora Ambiance products as a gift, we offer gift cards so that you can include a short message for the recipient. Simply select the gift card option when checking out and include your message in the text box.